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C_C4H51_2405 Online Lab Simulation - Original C_C4H51_2405 Questions

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Original C_C4H51_2405 Questions | C_C4H51_2405 Exam Course

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 4

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 5

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 6

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Manual migration
B. Workflow rules
C. Data Workbench
D. Mass Change Account Data

Answer: C,D

NEW QUESTION # 11
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

A. Set up an approval process.
B. Define a template.
C. Activate Live Activity Configuration.
D. Create a customer and assign an email address.

Answer: B,D

NEW QUESTION # 12
Which object can be used within ticket creation to automatically determine the registered product?

A. Product
B. Warranty
C. Installation point
D. Customer

Answer: C

NEW QUESTION # 13
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining service level assignments
B. Determining responsibility for tickets
C. Controlling validity of the service catalog
D. Reporting purposes
E. Determining fine-tuning settings

Answer: A,B,D

NEW QUESTION # 14
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Service category
B. Account
C. Organization
D. Employee
E. Territory

Answer: C,D,E

NEW QUESTION # 15
......

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